Websites
Assistants embedded in websites through a chat bubble.
Bots? That was months ago.
Support,
everywhere.
Diálaga is a professional customer support platform for institutions, businesses and demanding professionals. A conversation can start on the phone, continue on WhatsApp and be resolved by a person, without losing context.
One consistent standard of care. Every touchpoint.
Wherever the customer is, Diálaga is there to help.
Available channels
The channel changes.
The conversation continues.
Diálaga already connects websites, PWA experiences, self-service points, screens, voice, messaging and social media. Its flows preserve context and bring in human support when needed.
One platform.
Channels in action.
Channels in action.
From first contact to resolution.
Apps and web assistants
Mobile experiences and web assistants delivered as PWAs.
Kiosks
Self-service kiosks for in-person support.
Screens
Information screens in service areas.
IVR
Voice flows for telephone support.
Messaging conversations connected to every other channel.
Telegram
Another way to start a messaging conversation.
Instagram and Facebook
Conversations from social media.
Each organization configures the channels and integrations its project needs.
Real continuity
WhatsApp is
the beginning.
Diálaga opens
the way forward.
When a message is not enough, the conversation continues in Diálaga with its context intact. Forms, camera, documents and support can all come into play without making anyone start over.
Let's design that journey ↗WHATSAPP
“I need help with a request”
A natural start, right where the person is.same conversation↓
DIÁLAGA
The experience expands.
Visual interaction, data capture and context preserved.when needed↓
PEOPLE
A person takes over.
With the history and tools to solve it.The platform
Every capability.
One clear direction.
Design, integrate, understand and operate. Diálaga brings the pieces together so every interaction goes further without losing control.
Experiences you can build and evolve.
Diálaga Studio lets you design visual flows, content and journeys for each project. AI helps create them; routing follows defined rules.
START→UNDERSTAND→RESOLVE
Answers backed by knowledge.
Assistants, extraction and document search provide answers with context and purpose.
✳Action across real systems.
APIs, databases and business functions connect the conversation to what the organization needs to do.
↔More than text.
Camera, files, codes, NFC, location and voice enable useful experiences in every context.
⌗Operations you can understand.
Metrics, history and traceability reveal friction and improve every journey.
◫Speed of implementation
From idea
to service.
Diálaga has builder assistants that turn an idea into a workflow ready to test, measure and improve. When technology changes in weeks, planning for months means arriving too late.
The platform keeps pace with your users' real needs: adding a channel, adjusting a decision or creating a new journey has never been easier.
Let's accelerate your next project ↗BUILD PACE200KM/H↗
01IDEADefine
02FLOWBuild
03TESTLearn
04SERVICEEvolve
Build, observe, adjust. The conversation never stands still.
DIÁLAGA / INBOX● ONLINE
María LópezStarted on WhatsApp · continues in DiálagaIN PROGRESS
AL
Ana · AgentJoined with the full history
Human support
Sometimes the best answer has a name.
When the situation calls for it, Diálaga brings in a human agent. They receive the journey, history and tools needed to continue thoughtfully.
- Handoff with context and follow-up
- Real-time conversation inbox
- Audio, video, attachments and collaboration
Support happens everywhere
Your organization should not have just one door.
Let's design an experience that meets people where they are and stays with them until the issue is resolved.
Let's start talking ↗